FREQUENTLY ASKED QUESTIONS

What are the delivery times for an order?

Our delivery times

Can I return or exchange my glasses if they don't fit?

Yes, we offer a 15-day return and exchange policy after receiving your order. Glasses must be returned in their original condition, without damage and with all accessories included. To initiate a return or exchange, please contact our customer service with your order number and the details of the product you wish to return or exchange.

How do I maintain and clean my glasses?

To keep your glasses in perfect condition, clean the lenses with a soft microfiber cloth and avoid using harsh chemicals that could damage the coatings. We recommend storing your glasses in their case when not wearing them, and avoiding placing them face down to prevent scratches.

I received the wrong items, what should I do?

We are sorry to hear that you received the wrong item. Please contact our customer service team at hello@isleyewear.com , and we will help you resolve the issue as soon as possible.

Do you ship worldwide?

Yes, we ship worldwide.